Refunds and Returns Policy – wpchatcrafters.com
Effective Date: January 14th, 2024
Thank you for shopping at wpchatcrafters.com, operated by VINCE SAS. We appreciate your business and want to ensure your satisfaction with our digital products. Please read the following policy carefully to understand the terms and conditions regarding refunds and returns.
1. DIGITAL Product Refund Eligibility:
- Our products are digital and delivered electronically. Due to the nature of digital goods, we generally do not offer refunds unless required by applicable law.
- Refund requests may be considered if there are technical issues preventing you from using the product as intended.
2. Initiating a Refund Request:
- To initiate a refund request, please contact our customer support at support@wpchatcrafters.com.
- Include your order number and a detailed explanation of the issue you are experiencing.
3. Timeframe for Refund Requests:
- Refund requests must be submitted within 14 days from the date of purchase.
4. Refund Processing:
- Once your request is received and approved, we will process your refund within 7 business days.
- Refunds will be issued to the original payment method.
5. Customer Support:
- For any assistance or inquiries, please contact our customer support at support@wpchatcrafters.com.
- Our support team is available to address your concerns and provide guidance.
6. Product Exchanges:
- We do not offer product exchanges. If you encounter issues with your digital product, please follow the refund process outlined above.
7. Unacceptable Circumstances for Refunds:
- Refunds will not be issued based on a change of mind, misunderstanding of product features, or failure to read the product description.
8. Fee Policy:
- We do not charge any additional fees for processing refunds.
9. Modification of Terms:
- VINCE SAS reserves the right to modify this Refunds and Returns Policy at any time. Changes will be effective immediately upon posting on our website.
10. Contact Information: – Email: support@wpchatcrafters.com – Address: 3 avenue Duguay Trouin, Le Touquet, F-62520, France
By making a purchase on wpchatcrafters.com, you acknowledge and agree to the terms outlined in this Refunds and Returns Policy.